Technical Support Resources

At EMS, we appreciate our clients and we value their time.

We make ourselves available by phone, where you can speak to a real person who can actually help you, as well as by email monitored by the whole team, to assist as needed.   Many of our clients develop a personal rapport with EMS team members, and we absolutely love that, but we would also like to encourage you to use the team contact methods presented here so that all contacts can be addressed in a timely manner.

Our support hours are 9-5 ET, M-F

716.626.3310 – Option #3

For Sales Inquiries:

716.626.3310 – Option #3



Free monthly webinars are held on the 3rd Wednesday of every month at 2:00 PM Eastern.

Or schedule a custom 30-minute interactive webinar for you or your team today by emailing

See what others
have to say

East Carolina Behavioral Health (Trillium) has utilized EMS software to open and review HIPAA transaction sets and have found this tool very useful.

Sheryl Deal, Claims Director

Trillium Health Resources - Ahoskie NC

I have used EMS readers’ service for the last three years. I have three different departments in our Hospital that do Medicaid billing, and therefore receive Medicaid payment remittances for all three. EMS reader allows me to easily see the details of my Medicaid remittance, as well as allowing me to pick and choose what information I would like to appear on my reporting detail. If i want to only see rev cvodes, payments, and Dates of Service , the Reader will allow you to choose just those sections of the remit to be displayed. David Pontrello who is the Vice President over at EMS was a huge help in getting EMS up and running. He is always there to answer my questions and always keeps me informed on any new product adaptations as well.

Phillip Sanchez, Senior Patient Account Representative

Calvary Hospital - Bronx, NY